1-on-1 Employee Enrollments

It is common for organizations to have large group meetings for employee annual benefits enrollment. However, in a large group setting, employees may feel overwhelmed and confused by benefits-related terminology, coverage options, their financial responsibility, and legalities. This can potentially cause coverage discrepancies and gaps, which can be serious. It is challenging for some employees to ask questions and request clarifications in a large group setting.

As an alternative to group meetings, a 1-on-1 benefits enrollment meeting gives each employee the opportunity to ensure they understand all coverages prior to enrollment completion.

The Benefits of 1-on-1 Employee Enrollment Meetings

A 1-on-1 enrollment meeting with each employee helps to ensure that the employee understands the available benefits to make an informed choice. There are numerous advantages to a 1-on-1 enrollment meeting strategy.

  • Personal Attention: A 1-on-1 meeting lets the employee know they are a valued member of the organization. Morale is boosted, and company retention is greater, reducing company costs for recruitment and training.
  • Assures Understanding: It is an opportunity to confirm that the employee has the benefits documentation and information to make informed decisions. The pros, cons, and costs of each plan can be thoroughly reviewed, including any tax and investment advantages.
  • Fosters Communication: Each employee has a chance to ask their specific questions and seek clarifications personally.
  • Additional Coverage: Options such as vision, dental, cancer, mental health, or long-term care can be discussed and tailored to the individual’s needs.
  • Financial Responsibility: A 1-on-1 meeting ensures that the employee understands the cost they are responsible for, in addition to the monthly benefits premium. There may be out-of-pocket expenses such as deductibles, copayments, coinsurance, prescription costs, medical devices, and out-of-network expenses.
  • After the 1-on-1 session, the employee can contact the meeting facilitator if there are additional questions or concerns.

Post-Enrollment Review

Post-enrollment review with the employee is a critical piece of the 1-on-1 session and enrollment process and has the following goals.

  • Confirm that the employee’s enrollment was successfully completed.
  • Confirm that the selected options and costs are fully understood.
  • Resolve any discrepancies, remaining questions, or concerns.
  • Make any changes, such as adding a new family member.
  • Ask for employee feedback on the 1-on-1 meeting and enrollment process. This information provides your organization with lessons learned and ideas for future process improvements.

Partner with a Trusted Leader

Giving 1-on-1 personal attention to your employee’s benefits plan decreases costs for you and your employees. It assures that you can identify and resolve problems early while supporting employees and allowing them to be confident about their choices.

With over 50 years of experience, Employee Retention Benefits is one of the West Coast’s top medical insurance providers for public and private sector organizations. We help companies and organizations reduce employee turnover and costs by delivering excellent employee benefit programs. Contact us today at (800) 674-9484 to learn how we can help with the entire employee benefits enrollment process.

Have questions?

Call us today: (800) 674-9484